Privacy Policy

At Neosys Infosystems, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our after-sales services.

By accessing or using our services, you agree to the collection and use of your information in accordance with this policy.

• Identity Information: Your full name, username, or similar identifiers.
• Contact Details: Email address, phone number, service address, billing address.
• Device and Technical Information: IP address, browser type and version, time zone, location, and device information.
• Service Usage Data: How you interact with our site, support, bookings, and feedback tools.

We do not collect sensitive personal data (e.g. financial records, biometric data, or health info) unless required by law or services.

• Provide and manage our repair and maintenance services.
• Process service requests, complaints, and payments.
• Send updates, schedules, and collect feedback.
• Improve our website and service performance.
• Comply with legal obligations.

We use technical and organizational measures to keep your data secure from unauthorized access, misuse, or alteration.

Only authorized personnel and partners access data under strict confidentiality agreements.

We do not sell or trade your data. However, we may share it with:

• Authorized service engineers or partners.
• CRM, hosting, and communication services under contract.
• Legal authorities when required by law.

You can request to:

• Access the personal data we store.
• Correct or update your data.
• Delete your data (with exceptions).
• Unsubscribe from marketing communication.
• Complain to a data protection authority.

Contact us to exercise these rights.

We may use cookies and tracking tools to enhance user experience and analyze traffic. You can manage cookies via your browser settings.

We may revise this Privacy Policy periodically. Any updates will be posted here with a revised date.